💰 Salary: £20,000 – £42,000
🎓 Qualification: Minimum Bachelor’s degree
💼 Experience: Minimum 2 years

Job Description

1. Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, and maintenance.
• Ensure smooth check-in and check-out processes.
• Maintain high standards of cleanliness, safety, and customer service.

2. Guest Experience

• Handle guest complaints and resolve issues promptly.
• Ensure consistent delivery of excellent customer service.
• Monitor guest feedback and implement service improvements.

3. Financial & Business Performance

• Prepare and manage budgets, forecasts, and financial reports.
• Control costs and optimise profitability.
• Oversee stock control, purchasing, and supplier management.

4. Staff Management

• Recruit, train, and develop staff to achieve service and performance standards.
• Create staff rotas and manage working hours in line with business needs.
• Conduct performance reviews and support staff development.

5. Compliance & Standards

• Ensure compliance with health & safety, licensing, and employment regulations.
• Maintain security and emergency procedures.
• Uphold brand and company standards across all departments.

✅ This role requires a proactive leader with strong management, communication, and problem-solving skills to ensure smooth operations and excellent guest satisfaction.

Apply Now: career@5starfacilities.co.uk