💰 Salary: £20,000 - £42,000
🎓 Qualification: Minimum Bachelor’s degree
💼 Experience: Minimum 2 years

Job Description

1. Operations Management

• Oversee daily hotel operations including front office, housekeeping, food & beverage, and maintenance.
• Ensure smooth check-in and check-out processes.
• Maintain high standards of cleanliness, safety, and customer service.

2. Guest Experience

• Handle guest complaints and resolve issues promptly.
• Ensure consistent delivery of excellent customer service.
• Monitor guest feedback and implement service improvements.

3. Financial & Business Performance

• Prepare and manage budgets, forecasts, and financial reports.
• Control costs and optimise profitability.
• Oversee stock control, purchasing, and supplier management.

4. Staff Management

• Recruit, train, and develop staff to achieve service and performance standards.
• Create staff rotas and manage working hours in line with business needs.
• Conduct performance reviews and support staff development.

5. Compliance & Standards

• Ensure compliance with health & safety, licensing, and employment regulations.
• Maintain security and emergency procedures.
• Uphold brand and company standards across all departments.

✅ This role requires a proactive leader with strong management, communication, and problem-solving skills to ensure smooth operations and excellent guest satisfaction.

Apply Now: career@5starfacilities.co.uk

Type: Fixed Term Contract (12 months)
Location: Remote (UK-based, with 1 onsite visit every 2 months to Head Office)
Salary: £12.50–15.00 per hour (depending on experience)

About the Role:

We are hiring a part-time HR Officer to support our premium facilities management company. You’ll handle all core HR functions and help cultivate a performance-driven yet supportive workplace culture.

Responsibilities:

• Manage HR administrative functions and employee lifecycle
• Implement HR policies suitable for multi-site operational staff
• Support recruitment, especially for cleaners, maintenance, and facility roles
• Provide advice on employee relations and disciplinary procedures
• Ensure compliance with UK employment law and Home Office regulations
• Handle pension scheme enrolment and management
• Create job descriptions tailored to facilities roles
• Assist in internal training and organisational development initiatives

Requirements:

• Bachelor’s degree in Human Resources or related field
• Experience developing and enforcing HR policies
• Strong skills in employee relations and conflict resolution
• Knowledge of visa sponsorship and Right to Work compliance
• Excellent communicator with remote work capabilities
• Willingness to attend bi-monthly Head Office visits

Apply Now: career@5starfacilities.co.uk